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SHIPPING & RETURNS

 

How much is shipping?
All shipping is free worldwide!

How long does delivery take?
Here are our delivery times depending on location. If you have any questions with your delivery, reach out us at customercare@flamesofdreamers.com, we'll take care of you!
Australia & New Zealand     12 - 20 business days
North America                      12 - 20 business days
Europe                                   20 - 35 business days
South America                      20 - 35 business days

How long is the processing time?
Our processing time is between 2-4 business days!

Do you provide refunds?
Yes if your item is defective or damaged, provided you have contacted us within 14 days of receiving the item. Please send an email to customercare@flamesofdreamers.com with details of the defect/damage. Once approved and agreed on via email, we will refund to your original payment method within 5 working days.

When will I receive a tracking update?
You'll receive a tracking update when it leaves our warehouse, when it arrives in your country's postal processing centre, & when it arrives at your doorstep/postal office! It will be in transit between leaving the warehouse & arriving in your country, so more updates will come when it lands in your country.