Shipping & FAQ

Are your handbags vegan friendly?
Yes! All our handbags are vegan leather, also known as PU or faux leather, and are cruelty free!

Is shipping free?!
Yep! All shipping is free worldwide baby!

When will I get a tracking number?
As soon as your handbag is processed (1-4 business days) and leaves one of our partnered warehouses in Asia, your tracking number will activate within 24-72 hours.

How do I track my order?
Track your order here any time at
https://flamesofdreamers.com/apps/tracktor/track

What's your delivery time?
Here are our delivery times depending on location. If you have any questions, reach out us at customercare@flamesofdreamers.com, we'll take care of you!
Australia & New Zealand 12 - 20 business days
North America 12 - 20 business days
Europe 20 - 35 business days
South America 20 - 35 business days

I ordered multiple handbags, but haven't gotten all of them yet.
In order to give you free delivery worldwide, your handbags will arrive separately, but they will come within a few days of each other! For peace of mind, you can track your handbags at our tracking page anytime.
https://flamesofdreamers.com/apps/tracktor/track

I can see my handbag is on its way, but I'm waiting for more tracking updates.
When your handbag is on its flight to you, there is a gap of one week, up to two weeks for customs in your country to receive it, however you will receive your handbags within the delivery timeline (outlined above). If it is past your delivery timeline, chat to us at customercare@flamesofdreamers.com and we will take care of you.

Do you cover customs/duty fees?
We currently we do not cover customs/duty fees.

What is your refund policy?
We got you babe, we want you to be 100% happy with your purchase! So if your items has arrived with any defects, please email us within 14 days of receiving the item, to customercare@flamesofdreamers.com with details of the defect/damage, and we will take care of you!

Sadly we currently cannot provide refunds for change of mind.